Talk To Me Inc. (hereinafter referred to as the “Operator,” “we,” “us,” or “our”) establishes this Privacy Policy (hereinafter referred to as the “Policy”) regarding the handling of user information in the application “Talk to Me” (hereinafter referred to as the “App”) provided by the Operator.
Article 1 (Information We Collect)
The App may collect the following information for the purpose of providing and improving the service.
- Authentication and Identification Information
- Anonymous user ID (UID)
- User ID when linked with a Google Account or Apple ID
- Email address when linked with a Google Account or Apple ID
- Display name or full name when linked with a Google Account or Apple ID
- Information Entered or Created by Users
- Nickname
- Data created and stored within the App, such as Tokuballs, logs, and notes
- Images voluntarily added by the User through the “Daily Record” feature, obtained from the camera or photo library
- Purchase-Related Information
- In-app purchase status
- Information about purchased in-app items, such as color sets
- Subscription support plan status
- Usage and Device Information
- Device type and OS version
- Basic usage information of the App, such as operation logs
- Technical information when errors occur, such as crash reports
Linking the App with a Google Account or Apple ID is optional. Users may use the App without linking either account.
Article 2 (Purpose of Use)
The collected information will be used for the following purposes:
- To provide and operate the App;
- To improve the quality and functionality of the App;
- To prevent unauthorized use and respond to violations of the Terms of Service;
- To identify Users through linking with a Google Account or Apple ID;
- To restore user data when changing devices, reinstalling the App, or using the App on another device;
- To confirm in-app purchase status and provide purchased features or items;
- To synchronize subscription support plan purchase status with the external in-app purchase management service (RevenueCat) and restore purchases across devices and operating systems.
Article 3 (Use of External Services)
The App and our website use the following external services for service provision and data management.
Firebase (Google LLC)
- Purpose of use: Anonymous authentication, authentication integration with Google login and Apple login, data storage using Cloud Firestore, image file storage using Firebase Storage, configuration management such as Remote Config, prevention of unauthorized use through App Check, and crash analysis through Crashlytics.
- When the App is linked with a Google Account or Apple ID, we may obtain an email address, display name or full name, and authentication-related identification information.
- Information collected through Firebase may be stored and processed on servers located outside Japan.
- Privacy Policy: https://policies.google.com/privacy
Apple ID / Sign in with Apple (Apple Inc.)
- Purpose of use: Optional account linking using Apple ID.
- When the App is linked with an Apple ID, we may obtain the user identifier, email address, and full name provided by Apple.
- The full name may be provided only at the time of the initial account linking, in accordance with Apple’s specifications.
- If the User uses Apple’s “Hide My Email” feature, we may obtain a relay email address issued by Apple.
- Privacy Policy: https://www.apple.com/legal/privacy/
Mixpanel (Mixpanel, Inc.)
- Purpose of use: Anonymous analysis of app usage for quality improvement.
- We use an identifier issued by Mixpanel, such as
distinct_id, for aggregation purposes, but we do not send personally identifiable information such as full names or email addresses.
- Information collected through Mixpanel is stored and processed on servers located outside Japan, including in the United States.
- Users may enable or disable analytics at any time from the App settings.
- Privacy Policy: https://mixpanel.com/legal/privacy-policy/
RevenueCat (RevenueCat, Inc.)
- Purpose of use: Management of purchase status for subscription support plans among in-app purchases, and receipt validation for StoreKit and Google Play Billing.
- The App sends the user identifier (UID) issued by Firebase to RevenueCat and uses it to synchronize and restore subscription support plan purchase status.
- We do not send personally identifiable information such as full names or email addresses to RevenueCat.
- Information collected through RevenueCat may be stored and processed on servers located outside Japan.
- Privacy Policy: https://www.revenuecat.com/privacy
Google Analytics (Google LLC) — Our Website
- Purpose of use: Understanding site usage and improving the service on our website (the Talk to Me landing page).
- Google Analytics uses cookies to collect access information (IP address, pages viewed, referrer, device/environment, etc.) anonymously, without personally identifying you.
- On our website, we obtain your consent before using cookies, and analytics cookies are enabled only if you consent. If you decline, analytics cookies are not used. You can also disable cookies in your browser settings.
- Information collected may be stored and processed on servers located outside Japan.
- Terms: https://marketingplatform.google.com/about/analytics/terms/
- Privacy Policy: https://policies.google.com/privacy
Article 4 (Provision of Personal Information to Third Parties)
The Operator will not provide personal information to third parties without the User’s consent, except as required by laws and regulations.
Article 5 (Management and Deletion of Personal Information)
- Users may delete their own data through functions provided within the App.
- Uninstalling the App alone does not delete data stored on the server. If you wish to completely delete your data, please use the account deletion function within the App or contact us through the inquiry channel.
- Even if the App is linked with a Google Account or Apple ID, Users may delete the user data managed by the App by deleting their account within the App.
- However, in-app purchase history is managed by Apple or Google through their respective stores, and subscription support plan information may also be recorded by the in-app purchase management service RevenueCat. Therefore, such information may not be completely deletable by the Operator.
Article 6 (Changes to the Privacy Policy)
The Operator may change the contents of this Policy. The revised Policy shall take effect when it is posted in the App or on the official website.
Article 7 (Contact)
For inquiries regarding this Policy, please contact us through the contact form below.